Contact Us
We read every message that comes in. Most are corrections, which we welcome, and questions about why a particular casino scored the way it did. This page explains how to reach us, how long a reply takes and what to do if your problem is really with a casino rather than with us.
How to reach us
Email [email protected]. Our lead reviewer handles editorial questions and our fact-checker handles corrections, but either of us will pick up whatever lands. There is no contact form on this site because forms get lost and email does not.
Typical reply times:
- Corrections to a live page: checked and updated within one working day
- Questions about a review or score: within two working days
- Partnership and press enquiries: within five working days
Common questions
Why does a casino rank where it does?
Every listed casino has been through the 12-point checklist described on our About Us page, and its score is explained in the review itself. If the review does not make the reasoning clear, that is our failure. Write in and we will either explain it better or rewrite the review.
An offer on your site is different from the casino’s site. Which is right?
The casino’s own site, always. Operators change welcome packages without telling anyone. Send us the casino name and what you saw and we will update the review the same day.
Can you recommend a casino for my situation?
No. We publish comparisons, not personal recommendations, and we do not know your finances or your history with gambling. The top non GamStop casinos rankings on our homepage are the closest we come, and our Responsible Gambling page is worth reading before you choose any of them.
Can you get my withdrawal released?
We have no access to any casino’s systems and no influence over its payments team. See the next section for the route that does work.
Can you remove me from GamStop?
No. GamStop is a separate organisation and only it can change your registration. We are not affiliated with GamStop in any way.
If you have a complaint about a casino
Because the operators we cover are licensed outside the UK, the Gambling Commission and UK dispute services will not take your case. The route that works is:
- Raise the complaint with the casino’s support team in writing and keep the thread.
- If unresolved after 14 days, escalate to the operator’s licence holder. The licensing body and the licence number are in the site footer. Curaçao, Anjouan and Kahnawake each publish a complaints procedure.
- Send us a summary. We cannot intervene, but repeated unresolved complaints lower a casino’s score and can remove it from the site entirely.
Operators and affiliate networks
If you represent a casino and want it reviewed, send the brand name, licence details and a contact. We review on our own schedule and the result is whatever the checklist produces. Paid placements, sponsored reviews and guaranteed scores are not available, so please do not ask.
Gambling harm
If your message is about gambling that has become a problem, for you or someone you know, tell us. We are not counsellors, but we will reply with the right contacts. The National Gambling Helpline is free on 0808 8020 133, 24 hours a day, and does not require you to be registered with GamStop.
Legal notices about this site should be sent to the same email address with “Legal” in the subject. The terms governing your use of the site are on our Terms and Conditions page.